Last Updated: [YYYY-MM-DD]
This Refund & Cancellation Policy applies to purchases made through [WEBSITE_DOMAIN] (“[WEBSITE_NAME]”, “we”, “us”, “our”) and covers: [PRODUCT_TYPES_COVERED]. It should be read together with our Terms & Conditions.
1. Definitions
“Program” means the service or product you purchased. “Digital Content” means content delivered electronically (videos, downloads, templates, portal access). “Live Sessions” means scheduled live calls, trainings, or events. “Start Date” means: [PROGRAM_START_DATE_RULE]. “Consumer” means a buyer acting outside their trade/business/profession (where applicable).
2. Before You Purchase (Important Notes)
- Please review what is included in the Program (deliverables, access period, schedules) before purchasing.
- Some purchases include immediate access to Digital Content and/or scheduled Live Sessions.
3. Statutory Cancellation Rights (EU/UK – Optional)
Enable this section if you sell to EU/UK consumers: In certain jurisdictions (including the EU/UK), consumers may have a legal right to withdraw from distance contracts within a “cooling-off” period (often 14 days), subject to exceptions and conditions (especially for Digital Content and services that begin during the cancellation period). To exercise statutory cancellation rights, contact us using the process in Section 8.
Digital Content note (EU/UK): If the Program includes Digital Content not supplied on a tangible medium and delivery starts during the cancellation period, the right to cancel may be affected when the consumer gives the required consent/acknowledgement under applicable law.
4. Our Commercial Guarantee (Optional)
[GUARANTEE_ENABLED: YES/NO]
If enabled, we offer a commercial guarantee in addition to any statutory rights: [GUARANTEE_SUMMARY]. This guarantee is a voluntary policy provided by [WEBSITE_NAME] and does not limit any mandatory rights you may have under applicable law.
5. Guarantee Eligibility Criteria (If Applicable)
To qualify for a refund under the commercial guarantee, you must meet all of the following criteria:
- Completion: [GUARANTEE_CRITERIA_LIST_ITEM_1] (e.g., complete the full Program duration).
- Participation: [GUARANTEE_CRITERIA_LIST_ITEM_2] (e.g., attend required sessions / watch required modules).
- Deliverables: [GUARANTEE_CRITERIA_LIST_ITEM_3] (e.g., submit assigned activities within timelines).
- Good-faith implementation: [GUARANTEE_CRITERIA_LIST_ITEM_4] (e.g., follow the plan provided during the Program).
Evidence required: [EVIDENCE_REQUIRED] (e.g., attendance logs, submission timestamps, completed worksheets).
6. Cancellations (Before Start Date)
Before the Start Date: If you cancel at least [CANCEL_BEFORE_START_DAYS] days before the Start Date, you are eligible for: [FULL_REFUND / PARTIAL_REFUND / CREDIT].
Close to the Start Date: If you cancel fewer than [CANCEL_CLOSE_WINDOW_DAYS] days before the Start Date, you are eligible for: [NO_REFUND / PARTIAL_REFUND / CREDIT], because resources, scheduling, and access may have already been provisioned.
7. Cancellations (After Start Date)
After the Start Date: [AFTER_START_RULE]. Examples:
- “No refunds after the Start Date.”
- “Pro-rated refund within [X] days, excluding any non-refundable fees.”
- “Credit toward future services in exceptional cases.”
8. Payment Plans
If you purchase on a payment plan, you agree to complete all scheduled payments unless otherwise stated in writing. If you stop payments, access to the Program may be suspended. Refund eligibility (if any) will be assessed based on amounts paid and rules in this policy.
9. Exceptional Circumstances
If an unforeseen emergency occurs, you may submit a written request for: [PARTIAL_REFUND / CREDIT / PAUSE]. Any approval is at our discretion and may require supporting documentation.
10. How to Request a Refund or Cancellation
Send your request to [SUPPORT_EMAIL] or via [SUPPORT_FORM_URL] with the subject line: [REFUND_REQUEST_SUBJECT_LINE].
Please include: (1) full name, (2) purchase email, (3) order/receipt ID, (4) Program name, (5) reason for request, and (6) any evidence required (if you are requesting a guarantee-based refund).
11. Refund Processing
If approved, refunds are processed to the original payment method within [REFUND_PROCESSING_DAYS] business days. Banks/payment providers may take additional time to post the refund. Taxes/fees may be handled according to applicable rules and the payment provider’s policies.
12. Chargebacks
If you have a billing issue, please contact us first so we can help resolve it. If a chargeback is filed while you still have access to paid content, we may suspend access pending resolution.
13. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.
14. Contact
Support: [SUPPORT_EMAIL]